thank you for your reply

i am using this version of surunas wizard – 8.5.0.8340. i have an open PMR with IBM and was told that smartupgrade from 802/85 to 851 will only work if users’s have at least power user rights. i was also advised that this is fixed when smartupgrade is used form 851 to 852. something we cannot test yet. i will try and run a few more tests from my end and update you.

thanks!
mardell

Sorry for the delay in my responses: it’s been insane at work on my side and I had to stop blogging to concentrate on getting everything fixed.

I’m surprised by your trouble(s). I tried what you asked: on a test machine that had Lotus Notes R7.0.1, I made sure that I only had User rights and I ran the smart upgrade package that I created for my users here … and it worked like a charm.

So, I’m puzzled by your trouble(s).

A few questions that might lead you to the solution:

(a) Which SURUNAsWizard.exe are you using to create your package? IF you say R8.5 … that is the problem. IF you say say R7.0.1, R7.0.2, R7.0.3, R7.0.4 or R8.5.1 then that is not the problem.
(b) In my slides, I modified each image for the SURunAsWizard.exe section to show that I’m using “wizardadm” (if I remember correctly), the password and %computername%. This is actually not the real id that I’m using. *However*, I can logon to any machine in the company with that user id because it was added with admin rights as a local user on each machine. So, try to logon to the machine with that user id, pwd and select the computer name from the list of domains … if that dosen’t work then maybe it’s simply because the local user id that you are using is missing something in it’s profile to be able to logon correctly. Ditto for your domain id that you tried.
(c) Have you checked the SU???.log that gets created on the C:\ drive? That’s how I troubleshooted with IBM that the SURunAsWizard from R8.5 had a bug (which turned out to be a regression that they fixed in 8.5.1). You might *see* the actual error that the SURunAsWizard is running into.

That’s about it off the top of my head … good luck and keep me/us posted. Don’t forget to open PMRs on this with IBM … and keep them opened until you have a satisfactory answer. I swear that I probably opened between 5 to 10 PMRs to get this all to work … and I’m still opening PMRs about SmartUpgrade since then! In fact, I just discovered an issue for R7.0.1 CCH2 clients with SmartUpgrade.

I might actually write a entry on my blog one day with the title “A PMR A Day Keep the Doctor Away…” … but it would not be a positive blog entry so I think I’ll just keep my comments to myself.

Thanks for your comments,

Marc

Unable to access Lotus Notes file C:\Program Files\Lotus\Notes\notes.dll. Please close all Lotus Notes applications and click OK to retry.

if i run the surunaskit manually, it does go through with the upgrade (even when user has no admin rights to the machine), it just doesn’t work when the user only has user rights to the machine (works with power users though).

it doesn’t help that the domain i used in packaging the surunaskit is our actual domain or %computername%. the user account has admin rights to machines. please help, any advise will be appreciated.