I Don’t Like Cryptic Error Messages …
 

And my users don’t like them either. Saddly for me, one of my users that has been using Lotus Notes R8.5.1 FP1 for a while now started receiving a weird error each time he would click on a person name in his Sametime Contact list in the side bar panel.
  

An internal error occurred during: “save person job”
 

The Solution?
 

Well, I opened a PMR with Lotus Support and they had never heard that one before which is not a good sign. So, I decided to try something and it worked. My initial idea was to delete the workspace folder … but this solution does not require it.
 

1. Log off the user from Sametime by [Clicking] on “Available” and then [Clicking] on “Log Off”.
 

2. [Click] on File → Preferences.
 

3. [Click] on the “+” sign in front of the Sametime section.
 

4. [Click] on the “Server Community”.
 

5. [Click] on the “Reset User” button.
 

6. [Click] on “OK” on the confirmation screen.
 

7. You will be re-asked to login to Sametime right away: [Click] on the “Connectivity” button.
 

8. [Click] on the check box “User token based single sign on”.
 

9. [Type] your Sametime server host name in the “Authentication server” field.
 

10. [Click] on the check box “Automatically log in”.
 

11. [Click] on the “Options” tab.
 

12. [Click] on the check box “Use canonical names for status lookup”.
 

13. [Click] on “OK”.
 

14. [Click] on “Login” (even if the fields are blank – don’t worry). That will log you back into Sametime.
 

15. [Click] on “OK” to close the Preferences screen.
 

16. Test the solution.
 
 

Conclusion
 

Well, I’ve seen a lot of weird error messages but this one ranks pretty high up in the list of cryptic ones.
 

I hope this helps someone, somewhere …
 

Thanks for reading!
 

Marc