Once again, I have to ask if I’ve gone mad (and once again answer = probably)
 

I’ve decided to share this blog post with you today because I’m seeing a very strange behaviour in regards to Smart Upgrade and the number that I’ve specified in the “Limit concurrent downloads” in the server configuration document.
 

The behaviour that I see is that when people press the “Don’t Update Now” button when prompted … the “cancelled” upgrade appears to counts toward the number set in the “Limit concurrent downloads”.
 

Here’s What I See …
 

Sometimes, a picture is worth a thousand words and … well, maybe a graph will help people understand what I’m seeing.
 

The graph below basically shows the current number that I’ve set in the “Limit concurrent downloads” (30) in the server configuration document vs. the people who upgraded, the number of failed upgrade and the number of people who clicked on “Don’t Update Now”.
 

So, What’s The Problem?
 

At this point, you have the right to ask “so, what’s the big deal?” It’s quite simple…
 

Since I’m deploying Lotus Notes R8.5.1 in a fairly large office (300+ employees), IF the first 30 people that log into Lotus Notes in the morning get prompted to upgrade and click on “Don’t Update Now” … then nobody else gets prompted to upgrade!
 

As you can see in the graph above, as time goes by … lots of people click on “Don’t Update Now” … which limits the number of other employees who get prompted to upgrade.
 

In other words: if  my 30 “workaholic early birds” get into the office at 7 AM and click on ”Don’t Update Now” then the rest of the employees don’t get prompted to upgrade when they log in at 8 AM, 9 AM or 10 AM (or whenever they drag themselves into the office).
 

It’s currently affecting me because I’m getting support calls from people who read my weekly tips-and-tricks emails that I sent to the company and *who want to upgrade desperately* (to use all the new features that I discuss) but who never get prompted.
 

And each time that this happens, I check in the Smart Upgrade Tracking Results database and I see that 30 people clicked on the “Don’t Upgrade Now” button at the start of the work day. I usually end up telling them “Click on the File → Tools → Notes Smart Upgrade menu to get the prompt to upgrade…” and they’re usually quite happy after that … but this “feature” is annoying me.
 

A PMR A Day Keeps The Doctor Away … Not In This Case …
 

I did what I always do when something puzzles me: I opened a PMR. Unfortunately for me, I’m got nowhere with the PMR that I opened so … I’m blogging about this to ask …
 

Has anybody else seen this behaviour? Please leave a comment if you did … (it will help me tell Lotus that I’m not alone and I’ll feel a tiny bit less crazy).
 

Conclusion
 

Smart Upgrade is amazing … once you figure out how to configure it properly. It does have it’s intricacies and I think that this problem is just one of those that I accidentally stumbled upon…
 

Anyhow … as usual … Thanks for reading!
 

Marc